Below are some common questions that our customers ask us. If your question is unanswered, please write to us at help@verlance.com.
Product Related
Refer to our size guide where we made sure to add all the necessary measurements. If you're confused between two sizes, we recommend you getting the smaller size.
If something is out of stock, you can sign up for back-in-stock email alerts on the product page of the out of stock item. We will restock them as soon as possible as per the demand.
All our products are Made in India, including the packaging.
You can purchase our products on Amazon. We will start selling on other platforms pretty soon.
Discounts/Offers Related
"MOREFORLESS" works only when the cart value is above Rs.2999. The code will overwrite any other discounts that were already applied before checkout.
You can add only one item at 50% off to make your bundle. If you wish to buy more than one bundle, you can place a separate order with your new bundle.
Order Related
Yes, we do provide COD, but it's only limited to orders under Rs.1000 and only one COD order can be placed in a day. This is done to prevent fraudulent orders that are being placed. Some customers won't be able to see the COD option, that is due to their past history of refusing COD orders at the time of delivery, with us and with other brands.
If you're unable to see the COD option, it might be due to your past history of refusing COD orders at the time of delivery, with us and with other brands. It might also be due to the cart value exceeding Rs.1000 or you might've already placed another COD order with us today.
Yes, you can. Click the WhatsApp icon on the bottom right to message us with the correct details. Make sure to let us know immediately before your order gets shipped.
Yes, you can. Click the WhatsApp icon on the bottom right to message us with the correct size/color. Make sure to let us know immediately before your order gets shipped.
Yes, we accept free returns/exchanges for 7 days after delivery. Just let us know through WhatsApp or email, and we'll guide you from there. You can also use our Returns/Exchange Portal to initiate your returns/exchanges.
Click the WhatsApp icon on the bottom right to message. Make sure to let us know immediately before your order gets shipped.
We will keep you updated throughout the fulfillment process through email, text or WhatsApp. You will also receive an order tracking link after your order has been processed.
Delivery Related
No, we can deliver PAN India, but not Internationally yet.
Yes, all our products come with free shipping.
Your order usually gets delivered within 5-7 days after processing, but would depend on the delivery location.
Yes, click here: Track My Order to track your order with real time updates.